Fitbit Charge 4 Not Turning On ? | Blank Screen Issue. Here’s What to Do!

In this article you'll learn:

  • Potential Symptoms
  • Potential fixes for Fitbit not turning on or getting a blank screen
  • Fitbit breaks and doesn't turn on
  • How to prevent Fitbit from not turning on
  • Problems with Quick View and Tap recognition
  • Lots more

So if you are ready to get this information. Let's get started!


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Feature Image: Signature/iStock

Potential Symptoms of Fitbit Charge 4 not Turning On

  • The device is not turning on at all
  • Fitbit charge 4 turning off immediately after turning it on
  • The device charged, and when turned on, the Smiley face is displayed, but nothing after that
  • Fitbit logo appears but does not turn on
  • Displaying an “Err” message

Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue

fitbit charge 4 not turning on

Here are 8 Fixes that can help you fix this issue:

Fix#1: Hard press the Button for 10-12 seconds

Once you turn on your Fitbit, the smiley face and the Fitbit logo appear. Suppose the device doesn’t turn on; press and hold the button for about 10-12 seconds. Release the button now. A battery icon will appear, and Charge 4 will vibrate when restarted. It should then allow you to set up the device correctly and typically work soon.

Fix#2: Verify using the Fitbit Charging cable

Connect the charging cable that came with your Fitbit device to a USB port on your computer, a UL-certified wall charger, or another low-energy device. Charging your gadget 100% might take 1-2 hours. Plugin your tracker as if you were going to charge it, and the USB end into a USB port.

Users who use third-party charging cables with non-Fitbit ports might be at risk of having their Fitbits not turning on because these cables are not compatible with the device.

Fix#3: Plug-Unplug the Charger

If the above method doesn’t work, try disconnecting the device from the Fitbit’s charger for about 20 minutes and then plug it back in again. Ensure there are no metal items, such as jewellery, within proximity while your device is charged. Disconnect the charging cable after your device has charged.

Fix#4: Clean the Charging Port

If your Fitbit is not charging, you should check its charge port. This can usually be located at the Fitbit’s bottom side of the device. Sometimes, dust or other small particles may obstruct the Fitbit from charging correctly. So, try to clean this port by using a very small-tipped object. Make sure that Fitbit is not turned on while cleaning its port.

Fix#5: Wipe off the Screen of Fitbit Charge 4

Next, wipe off any dirt or sweat from your Fitbit’s touchscreen with a microfiber cloth. Keep the charging contacts on your gadget and the pins on the charging cable clean and free of debris. Cleaning this part may resolve the fit bit charge 4 not turning on.

Fix#6: Change Fitbit cable or adapter

If charging your Fitbit by cable doesn’t turn it on, you should try to set it using a different USB cord and wall adapter. In case this also fails, you should contact Fitbit customer service.

Fix#7: Incorrect Setup

If you get a blank screen with errors, it’s worth redoing the setup from the beginning with assistance from Fitbit Customer care. It might take around 15-20 minutes, but it could be helpful and help you solve your problem.

Fix#8: Contact Fitbit Customer support

If your Fitbit device still doesn’t turn on, it could be a hardware issue. In such a scenario, Fitbit Customer care might help to change or replace the Fitbit device. You can contact them through live chats, phone support, etc.

The Fitbit Charge 4 is a popular fitness tracker with many features to keep you motivated. However, some users have faced an issue common among all devices: losing connection through Bluetooth after several minutes of inactivity or when downloading large content such as apps from Google Play Store.

fitbit charge 4

How do I fix the blank screen on my Fitbit Charge 4?

Total time: 2 minutes

Restart the Fitbit

Restart the device by pressing and holding the left button on its screen for 10-12 seconds

Smiley Icon displays

Wait till a smiley icon displays and then release the button

Charge 4 restarts

The tracker vibrates, and your Charge 4 should restart

Fitbit Logo appears

The device’s screen should display the Fitbit logo


  • Only the Battery of the Fitbit Charge 4 is consumed


  • Completely Manual activity

Materials: Fitbit Charge 4 device

Fitbit Band Breaks and Does Not Turn On

Products like Fitbit versa, Fitbit sense have an outstanding quality of construction. If a Fitbit band breaks down, you must use their warranty. You should note that you could purchase a replacement band based on a Fitbit device if your device has a warranty that is no longer valid for the product.

You will need to take the following steps to replace them.

Step 1: Visit the Fitbit support page to find out what you need to do before purchasing a replacement band.

Go to Fitbit warranty-replacement band support.

Step 2: Fill in the Replacement Band form with your device’s details.

Step 3: You will receive an email notification of approval with instructions about the next steps.

Step 4: The Fitbit team will send your new Fitbit device within 2-3 weeks after receiving your old fit bit device.

Note: The process might alter, so double-check with their support before executing the above procedures.

How to Prevent your Fitbit from not Turning On

To prevent your Fitbit device from not turning on, make sure that you follow the tips below:

  • Always use the charging cable that came with your Fitbit. Using a third-party cable may not be compatible with your Fitbit device and could cause it not to turn on.
  • Keep your Fitbit plugged in until it’s fully charged. It may take up to 3 hours for your Fitbit to fully charge.
  • Don’t wear your Fitbit device while you’re swimming or taking a shower. These activities can damage your Fitbit and cause it not to turn on.
  • Ensure that there are no metal items, such as jewellery, within proximity while your device is charged.
  • Small holes for sensors like the microphone or altimeter exist on some Fitbit devices. Inserting anything, such as paper clips, into these openings may cause your Fitbit gadget to malfunction.

Once your Fitbit Charge 4 turns on, you might be interested in the following questions to get you started quickly.

How do I add or change my Fitbit profile picture?

You can add or change the Fitbit profile picture from two places:
From Fitbit app:
1. Click on the Today tab and then click on your profile picture.
2. Click on the Camera icon next to your profile photo.
3. Tap on the image to upload a photo, or choose an existing photo from your phone.
(on Android phone, Click the Gear icon > Profile Photo)
1. Once logged in, click on the Profile Picture on the Dashboard
2. Tap on “Change Profile pic” or “Upload pictures.”
3. Add the new image

Does the Fitbit Charge 4 fitness tracker support ECG?

The Fitbit Charge 4 fitness tracker does not support ECG at this time. However, the following features help to monitor the heart rate :
1. Improved heart rate monitoring and an expanded 24/7 heart rate, making it more accurate for calorie burn optimizing workouts.
2. Real-time stats on the screen during workouts to see if you’re in Fat Burn, Cardio, or Peak mode so you can adjust the intensity of your workout.
3. Provides resting heart rate, which shows how often your heart beats when you’re sleeping so you can track changes in your daily activity and overtime to help better predict potential health conditions.
4. Receive personalized insights about sleep stages, including periods of light, deep, and REM sleep, so you’ll know how much restorative sleep you’re getting.

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Problems with Quick View and Tap Recognition

Quick View is a feature on several Fitbit watches. You can raise your wrist to wake up the screen on these gadgets.

Tap-enabled displays in some of these gadgets — like the Alta, Charge 2, and Charge HR — don’t allow you to swipe through options as readily you would on a standard touchscreen device. All it takes is a light touch near or on the screen to go through your daily stats.

The solution lies in the device’s Settings menu!

Potential solutions for Quick View problems:

Your Fitbit device needs to know which wrist it’s on and whether you’re right-handed or left-handed.

•If your Fitbit doesn’t connect to the device and sync, see if it syncs after following these steps. Open the Fitbit app, log in to your account, select your profile photo, choose your tracker, then make sure the Quick View option is switched on.

•On the same screen, you’ll see options to alter your wrist position.

Potential solutions for Tap Recognition problems:

Make sure you’re tapping your device in the right spot.

• If there’s a delay, that’s normal – make sure to give your device time to react.

• Try slowing down your taps if you’re having trouble with tap recognition.

How do I clean the charging contacts on my Fitbit?

To make sure your Fitbit’s charging contacts stay golden or bronze, clean them regularly.

To clean the charging contacts, you will need:

  • A small brush, such as a toothbrush.
  • Isopropyl alcohol.
  • Cotton balls to ensure the charging pins stay nice and dry.

To clean the charging contacts:

  • Dip the brush in isopropyl alcohol and scrub the contacts until they’re clean.
  • Wipe away any residue with a cotton ball or Q-tip.
  • Let the charging contacts dry before attempting to charge your Fitbit again.

Now It’s Your Turn

I hope you enjoyed this article to Fitbit Charge 4 not turning on.

Now I would like to hear from you : Which Fix are you going to start first today? Will you take steps to prevent this error in future? Or if there was a completely different fix that worked for you please share with us.

Either way, I would be happy to hear back from you.

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